Returns & Exchanges
At Something Went Wrong, we believe fashion should be fluid even when your choice isn't perfect, offering a 30-day window for all returns and exchanges. Items must be in their original, unworn condition with tags attached to qualify for a full refund.
Initiate the Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location and keep your receipt to track the journey back to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing